How do I return an item?
QUESTIONS? CALL 702-878-5757
All of our products are backed by a full one year 100% satisfaction guarantee.
Problems happen from time to time and we want to assure you that the appropriate
action will be taken to replace the cartridge with a properly working unit.
Please call us at 702-878-5757 M-F: 10am - 6pm [PST] or Sat: 10am - 5pm [PST] and
a customer service representative will be able to set up a reshipment and return
label for the problematic cartridges.
UNOPENED MERCHANDISE
Unopened cartridges, refill kits, or cartridge recycling mailers may be returned
within 365 days of purchase for a full refund of the purchase price or a credit
of the purchase price towards an exchange. Please keep in mind that shipping
charges are not refundable.
OPENED MERCHANDISE
Refill Kits - Opened refill kits may be returned within 365 days of
purchase for a replacement kit or a full refund of the purchase price. Please
keep in mind that shipping charges are not refundable. If you are having
difficulties with your cartridge after refilling, please visit our HELP page for troubleshooting tips or call us at 702-878-5757 as most problems can be
fixed over the phone.
Remanufactured Cartridges - If you are unsatisfied with your
remanufactured cartridge or find it has a defect it may be returned
within 365 days of purchase for a replacement cartridge or a refund of the purchase price. Please keep in mind that shipping charges
are not refundable. (Restocking Fee of 20% may apply if item is not found defective). Contact us at 702.878.5757 M-F: 10am - 6pm [PST] and
Sat: 10am - 5pm [PST] to set up a replacement or return.
Laser Toner Cartridges - If you are not fully satisfied with
your laser toner cartridge or find it is defective it may be returned
within 365 days of purchase for a replacement cartridge or a
refund of the purchase price. Please keep in mind that shipping charges
are not refundablen(Restocking Fee of 20% may apply if item is not found defective). Contact us at 702.878.5757 M-F: 10am - 6pm [PST] and
Sat: 10am - 5pm [PST] to set up a replacement or return.
Compatible Cartridges - If you are unsatisfied with your
compatible cartridge or find that it is defective it may be returned
within 365 days of purchase for a replacement cartridge or a full
refund of the purchase price. Please keep in mind that shipping charges
are not refundable. Contact us at 702.878.5757 M-F: 10am - 6pm [PST] and
Sat: 10am - 5pm [PST] to set up a replacement or return.
Original Equipment Manufacturer (OEM) - Cartridges Name brand
cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are
covered by their respective manufacturer's warranties. If you have a
defective item, please contact the manufacturer to verify the
manufacturers' warranty. We do not accept returns of open OEM
cartridges.
SHIPPING CHARGES
Shipping charges are nonrefundable, except in the event of a
packing error. The following guideline applied to orders where
customers received free shipping:
Customers receiving free shipping will be credited the full purchase
price of all products returned less $4.95 for shipping if their entire
order is returned for a refund.
REFUNDS
Customers returning items can expect to be refunded in the method
in which they paid within 7-15 business days of our receipt of their
return.
EXCHANGES
If you have ordered the wrong product, or if you have purchased a
new printer and the product you previously bought does not go with your
new printer you can exchange the product as long as it is unopened and
falls within our one year return policy. If the box has been damaged,
opened or any seals broken we are not able to accept this product for
an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below.
Please indicate on the return form if you would like to receive a
refund or exchange for the items you are returning. Refunds are
credited back to the method of payment that we have on file. If you
wish to exchange your products we will credit the method of payment we
have on file and place a new order using that same method of payment. A
new order number will be issued and an email will be sent to you at the
close of our business day. All returns and exchanges are processed,
credited, or reshipped within 7-10 business days of the products
arriving back to us.
INKOJET
Attn: Returns
2642 West Horizon Ridge Pkwy
HENDERSON, NV 89052
We only accept products back for an exchange or refund for 365 days
after the purchase was made. Only products purchased from inkojet can
be returned for an exchange and unopened products must be in sellable
condition. inkojet is not responsible for products sent to us that are
past our warranty period or not ordered from our company. If we receive
products that do not qualify for a refund or replacement, they will be
sent to a recycling center. Please make sure to contact us at 702-878-5757 before returning any products
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